Contact Us

Get in Touch with CityMart Express

We'd love to hear from you. Whether you have a question about an order, need help choosing a product, or just want to share your feedback, our team is here to help. Reach out using any of the options below and we'll get back to you as soon as we can.

Contact Details

• Email: karanbaidwan2006@gmail.com
• Phone / WhatsApp: +918968892501
• Support hours: [e.g. Mon–Sat, 10 AM – 6 PM IST]

We usually reply within 24 hours on business days. Messages sent on Sundays or public holidays will be answered on the next working day.

How Can We Help?

• Order questions: Track an order, change an address or check the status of your delivery.
• Product questions: Ask about sizes, colours, materials, care or availability before you buy.
• Returns and exchanges: Received something damaged, incorrect or not as expected? Let us know and we'll guide you through the next steps.
• Payment issues: Having trouble at checkout or noticed a payment problem? We'll look into it right away.
• Feedback and suggestions: Tell us what you love and what we can do better. We read every message.
• Business and collaborations: Interested in working with us? Send us a short message with details about your idea.

Helping Us Help You Faster

To get a quicker answer, please include these details in your message:

1. Your full name and the email address used for your order.
2. Your order number, if your question is about an existing order.
3. The name of the product you're asking about.
4. A clear description of the issue, with photos if an item arrived damaged or incorrect.

Order Support

If you need help with an order, contact us as soon as possible. Orders that haven't yet been shipped can often be updated more easily, so the sooner you reach out, the better. For damaged or incorrect items, please send clear photos of the product and its packaging so we can resolve the issue quickly.

Follow Us

Stay connected for new arrivals, style ideas and special offers:

• Instagram
• Facebook

Quick Answers

How long will it take to get a reply?
We aim to respond within 24 hours on business days.

Can I change or cancel my order?
Contact us as soon as possible with your order number. If the order hasn't shipped, we'll do our best to help.

What should I do if my item is damaged or wrong?
Email us your order number and a photo of the item, and we'll arrange the next steps.

Can I ask about a product before buying?
Of course. Send us the product name and your question, and we'll be happy to help.

Where can I learn more about your store?
Visit our About Us page to read our story and what we stand for.

We're Here for You

Thank you for choosing CityMart Express. Your questions and feedback help us improve, and we look forward to hearing from you.